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The KPI Mirage: Which Metrics Actually Matter in Contact Center Outsourcing
The KPI Mirage: Which Metrics Actually Matter in Contact Center Outsourcing
Across my career, I’ve seen business process outsourcing (BPO) contracts bloated with more than 20 service level agreements (SLAs) and key performance indicators (KPIs). The intention is good, but the…
Oct 3, 2025 7:00:01 AM
Dallas Continues to Lead Urban Migration: Implications for Site Selection and the Office Market in North Texas
Dallas Continues to Lead Urban Migration: Implications for Site Selection and the Office Market in North Texas
Dallas-Fort Worth (DFW) has again emerged as a top destination for movers in the U.S., according to the U-Haul 2025 Midyear Growth Index, reaffirming the metro’s reputation as a magnet for population …
Oct 2, 2025 6:59:59 AM
Top 5 Ways to Evaluate Workforce Competition for Industrial Site Selection
Top 5 Ways to Evaluate Workforce Competition for Industrial Site Selection
In industrial site selection, traditional workforce statistics are easy to pull, explain, and interpret. For example, it’s straightforward to explain that there are 1 million people within a 40-minute…
Sep 22, 2025 7:00:00 AM
